It is Monday morning, and I am opening the post. A cheerful start to the week, sun shining, things going well.

The first item I come across is a small parcel of books we sent out last week to a well known TV and film agency, who works with the author's agent. You see, a book we published has a TV offer from a well known company, and we wanted to ensure the best deal was obtained.

I heard late last week that said agent was over whelmed with work. Fair enough. What I had not bargained for was the books to be returned with three red capital initials on the label.

RTS

It took a second to work it out.

Return to sender.

Or rather, do not bother opening, reading the carefully worded note, seeing the work that went into the books, and being generally interested in an independent press that has on its own obtained the interest of a major TV company. No, RTS.

That takes the award for complete, downright, off hand rudeness I have ever experienced in this industry. God, I hope the TV company is successful and this book becomes a multi millionaire brand and show in the early evenings. It deserves to.

Catheryn